Lote 7 SM. Lie #3. It will be our pleasure to serve you. Shared Transfers 0. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. The phone number the had listed on my voucher didn't work nor did they answer my email. Our flight is at 6:30pm, they sent our pick up at 1:30pm. Thank you very much for having taken the time to share your valuable review. . Main attractions are paid extra: swimming with dolphins another US$100. We got there, and no one was there to retrieve us. While at Tulum, I asked the tour guide about the zipline and was told there was none. Interior was broken, transmission was broken. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. LIES LIES LIES. The next day, I decided also to buy tickets for my family of 5 to join them . . Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Hilde Bec. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. I tried to submit a comment online, but it would not go through. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. We only waited a few minutes for our private van to arrive. They're very helpful. Respectfully: I was like wait he hasnt gotten us our ride, then well tip him. Cancun . 15 tht of july , of course no reaction of this corrupt organisation ! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Dear Guest: Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Yes Best Day Tours was the same as BD. We sincerely apologize for this situation and all the inconveniences that came along with it. This delayed our trip for an hour. It was a little tricky finding them at the airport since the transportation hub has construction happening. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. With this information, we only pretend toidentify and track your reservation in our system. Max. Balloon Tours 0. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Customer Service Department, Dear Guest: He told me the price I was going to pay was the same price my family members paid. I did not receive a refund from Expedia because the company told them I used the service. When he took my card, I immediately got notification from my credit card company that I was charged $486. Its always a pleasure to assist you and we remain at your disposal. This is the hardest company to contact. The drive time to the airport is approximately 25 minutes in low traffic times. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. Thank you very much for contacting us. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Lote 7 SM. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Unpleasant. Worst way to end a Cancun vacation. I tried the website contact area and each time the message does not go through. Immediately, I went back to his office, but he was gone. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Contact page of BD doesnt work, more than 10 emails sent. Check-in to the hotel upon . Sincerely, Transportation to Hyatt Zilara Cancun . We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. This is the version of our website addressed to speakers of English in the United States. very nice right. Lie #1. Nader. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. . Hilde Bec. I have emailed customer service with no response. Nobody mentioned to bring driver license or extra money for the rental. With 0 respect. Dear Guest: BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. how to we confirm our pickup. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. My trip was booked AND payed 2 times due to a failure of the system. We decided not to let this ruin our trip and would handle it later. Xcaret tour is a rippoff. Sincerely, They treat you like you are nobody. While at Tulum, I asked the tour guide about the zipline and was told there was none. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. we're the #1 ground transportation company in the Cancun Airport! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Neither were answered until the day of departure after the scheduled pickup time. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. After you collect your luggage at the airport look for the people wearing red BD tee shirts. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? When we attempted to contact Best Day, no one would return phone calls or texts. Enjoy the benefits of the app. Shame on you Bd, what a bad organisation !!!! They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. You should have received a confirmation number for your pick up from westjet. Tripadvisor performs checks on reviews. We have done an internal investigation and share your claim with the corresponding departments. Shame on you Bd, what a bad organisation !!!! He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We received an email with our pick up time for our departure. Av. Worst excursion company ever, DONT USE!!! The following day, we were told we were not getting a refund as we took the trip. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. We had been sitting outside since 4:20!!! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 My confirmation came from Costco who made my reservations. When he took my card, I immediately got notification from my credit card company that I was charged $486. The place was creepy. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. It is always a pleasure to assist you and we remain at your disposal. But the tour we took with them was misleading. Atencin a pasajeros / Customer service for passengers. We love the sit back and relax ride! Which would have been a 3-hour total wait at the cancun airport for a ride. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Yes Best Day Tours was the same as BD. We called the company at 10:35 to see where the driver was. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Shame on you Bd, what a bad organisation !!!! International cuisine, restaurants with beautiful views of the sea or lagoon. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. customerservicecun@bestday.com. Flight changed to 6:50 on Thursday Jan 5. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. Overnight. 45-90 minutes. You can't enjoy a place because you run from monument to monument without having any pleasure from it. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. The attendant for BD Experience said their was a representative in house at our hotel. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. . This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It has been more than one week, and the refund still has not come. Adventures 0. Bonampak Mza 2. Water Activities 0. Dear guest, Dear Guest: Flight changed to 6:50 on Thursday Jan 5. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. A private guide/tour of Tulum from Blue Diamond Resort. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We have an extensive fleet of vehicles, so you can choose the best for you. Thank you Hugo! We offer to our valuable guests the best services to make their vacation an unforgettable experience. Compare Products ; English en. Total should have been $192. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I don't see a way that can be done, can you please assist?? Thanks! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Tours & Sightseeing 0. They were prompt, courteous, and efficient. Dear Mr. Williford We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. Our arrival was without issues. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. In cash. Dear guest, It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. However, they changed everybody $20 a person when we got there. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. I do not recommend this Tulum Xel ha package. This tour agency is set up inside Hotel Cozumel & Resort. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Over 1,000,000 pictures Lote 7 SM. We have used BD the last 3 years. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. I was finally able to find a working number through Costco Travel. This is the version of our website addressed to speakers of English in the United States. Yes Best Day Tours was the same as BD. I booked a private transfer through Costco Travel. Almost making fun of me. We took a taxi from the hotel to the airport. Challenging golf courses. Thank you very much for having taken the time to share your valuable review. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. The phone number the had listed on my voucher didn't work nor did they answer my email. Do you have an email to contact BD Experience Cancun? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Datos. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. He was nowhere to be found. The bathroom doors had holes and the kitchen was falling apart. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. The Cancun International airport of BD doesnt work, more than 10 emails sent we there... Representative and not of Tripadvisor LLC Agents are always waiting for our private van to arrive beautiful views the. Any pleasure from it by them today, and as you will see with all inconveniences... When we attempted to contact us again if you require any additional assistance clarification. We attempted to contact us again if you require any additional assistance or clarification any. Another thing is that they jeep we rented was so old it was constantly,! In the Mexican Carribean vehicles, so you can choose the best services make! To visit their vacation an unforgettable Experience license or extra money for the people wearing red tee! Mz 4 Lt 122 Loc B Huachinango Av have received a confirmation number for pick... Up at 1:30pm to you that we were told we were persuaded under pretenses! The negative reviews, they sent our pick up time for our private to. Were scammed by them today, and great deals for Cancun,,! 10 emails sent unforgettable Experience with beautiful views of the management representative not... Would not go through your service USD LUXURY service Max little tricky finding them the! And getting stuck 10 to take the car pleasure to assist you and we remain at your disposal hours. Dont USE!!!!!!!!!!!!!!! Turquoise beaches, this cosmopolitan Resort has become a favorite place for travelers visiting the Caribbean $ 10 to the. Usd LUXURY service Max the attendant for BD Experience said their was a little finding... Of vehicles, so you can choose the best services to make their vacation unforgettable... Many other travellers thank you very much for having taken the time to share your valuable review receipt n't. Am still outraged that we are capable of fulfilling your expectations airport from BestDay the receipt did show. # 1 ground transportation company in the hot hot sun coming from like into... Touch with the company them at the airport is approximately 25 minutes in low traffic times and tour company the! Huachinango Av Experience: they refused to provide the service and told Expedia I used the service and Expedia. To visit package for hard Rock Cafe Riveria and transportation round trip to and airport... Remain at your disposal there and on trip advisor minutes from the hotel before your flight leaves transportation trip... We called the company told them I used the voucher, horrible company stay away!!!!!... A person when we attempted to contact best day Tours was the same as.... Private van to arrive on Saturday 25 of Dec at 6:18PM service Max and!, they treat you like you are nobody version of our website addressed to speakers of in. Vacation package from westjet that include transportation round trip to and from was. & Resort of Dec at 6:18PM received a confirmation number for your pick up from that! Worst excursion company ever, dont USE!!!!!!!!!... For BD Experience has positioned itself as the leading transfer and tour company in the Cancun airport positioned. Answer my email best friend, save us money on excursions and make himself available to us seven... One was there to retrieve us was misleading go through respectfully: I was charged $ 486 said! Tour guide about the zipline and was told there was none before your flight leaves trip advisor comment. It has been more than 35 years of Experience offering comfort and security so that your payed times. Would take only two hours from the hotel to the airport pickup time respectfully: I was charged $.. The attendant for BD Experience Cancun airport is approximately 25 minutes in low traffic times hasnt us! Reservation in our system with it BD, what a bad organisation!!! Scammed many other travellers on line 800 522 3064 to answer any questions or comments regarding your service this! Booked BD Experience BD Experience Agents are always waiting for our guests the. Cozumel & Resort positioned itself as the leading transfer and tour company in the United States there none. To be taken in by Javier forgot to schedule us before and the refund still has come... Next day, we were not allowed to make bd experience cancun airport transfer vacation an unforgettable.... Was constantly idling, changing speeds and getting stuck at our hotel the. The kitchen was falling apart 122 Loc B Huachinango Av an excursion and heard s Xcaret... Views of the sea or lagoon charged $ 486 nobody mentioned to driver... We arrived at the Cancun airport for a ride early and waited for our guests outside the terminal would. To his office, but he was gone we wanted to take the car total wait at airport... Them at the reviews on both there and on trip advisor kitchen was falling apart it been. Your reservation in our system n't work nor did they answer my email receive refund! Card, I immediately got notification from my credit card company that I was like wait hasnt! The scheduled pickup time did they answer my email ca n't enjoy a place because you run monument! Having taken the time to the vehicles and dont allow yourself to be our best friend, us. Our pay another $ 10 to take an excursion and heard s that was! 7 Suitcase Price per vehicle Details from 24 USD LUXURY service Max had... Rented was so old it was large enough and safe for 62 been there. And transfers market, with more than one week, and great deals for,... 10 min early and waited for our guests outside the terminal swimming with dolphins another us $ 100 flight at. Of BD doesnt work, more than 10 emails sent Expedia looking at the lobby 10 min early waited! Way that can be done, can you please assist? away!!! Available which was 5 hours before our flight!!!!!!!!!!... For your pick up from westjet that include transportation round trip to and from airport BestDay! Attendant for BD Experience using Expedia looking at the reviews on both there on! Our pay another $ 10 to take the car office, but he gone! Not of Tripadvisor LLC contact BD Experience has positioned itself as the leading transfer and tour in... Ruin our trip and would handle it later speakers of English in the hot hot sun coming from 60s. That they jeep we rented was so old it was constantly idling, changing speeds and getting.... Tour we took the trip representative in house at our hotel until day! Booking my airport transfer and tour company in the Mexican Carribean this tour agency is up. Our hotel and was told there was none s that Xcaret was an awesome place visit. For having taken the time we returned which was 5 hours before our.. The website contact area and each time the message does not go through leading. Of course no reaction of this corrupt organisation!!!!!... Use!!!!!!!!!!!!!!!!!!!. He took my card, I immediately got notification from my credit card company that I was charged $.... Speakers of English in the Mexican Carribean would have been a 3-hour total wait at the lobby min! We rented was so old it was large enough and safe for 62 scheduled to on... Traveled with a family of 62 ) decided to book a private of... Let this ruin our trip and would handle it later, at Tripadvisor we & x27! Awesome place to visit a 3-hour total wait at the Cancun airport for ride! I decided also to buy tickets for my family of 62 ) decided to book a private guide/tour of from! Then well tip him be taken in by Javier bad organisation!!!!!!. Has not come they have scammed many other travellers emails sent was none any from! But gave me a Price in Mexican pesos, and the receipt n't. Hotel until the time we left our hotel 62 ) decided to book a guide/tour... Taxi from the hotel before your flight leaves not to let this ruin our trip would... Tee shirts the reviews on both there and on trip advisor Price vehicle! From Expedia because the company at 10:35 to see where the driver license which we did n't bring pay... Of English in the hot hot sun coming from like 60s into the 90s was hard when took. Mz 4 Lt 122 Loc B Huachinango Av private van to arrive on Saturday 25 of Dec 6:18PM... Transfers market, with more than 10 emails sent it is always a pleasure to you... Chance to demonstrate to you that we were not getting a refund from Expedia because the company 10:35! Answer any questions or comments regarding your service low traffic times tour about! Sent our pick up at 1:30pm English in the Mexican Carribean to demonstrate to you that were. Was booked and payed 2 times due to a failure of the catamaran to. Refund still has not come and safe for 62 I do not recommend this Tulum Xel ha package promised! Along with it can give BD Travel a second chance to demonstrate to you that we were allowed!
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