Any additional charges paid for onboard services will also be included in the voucher. Customers need to access Airbnb through Jetstar.com to receive the flight voucher. Copyright 2023 American Express Company. Find departure and arrival information and view ouron time performance. Can I pay for a gift card with my credit card? Deals on Qantas flights across a range of Australian and international destinations. Save. Taxes, fees and carrier charges are payable in addition to the Points required, these are quoted at the time of booking and are subject to change. Flight Credits issued from 1 August 2022 are valid for bookings and travel within 12 months of your original booking date. You can transfer your gift card to someone else. Discover our Australian domestic and international network, airline partners and oneworld. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, How to redeem a Qantas Flight Credit on qantas.com. From 9am tomorrow Monday 16 March 2020, Jetstar customers should go to Manage My Booking on Jetstar.com and enter your booking reference and last name to request a voucher. Qantas Flight Credits can't be redeemed on bookings: With a lower value than the Flight Credit value, except if your original booking made on or before 30 September 2021, where your Flight Credit can be used for multiple bookings. Some vouchers can only be redeemed for flights and can only be redeemed towards payment of Jetstar flights including Fares and bundle options, taxes and fees. Refer to your new Flight Credit confirmation email for the new reference number. If the total of the booking is more than the value of the voucher, immediate payment of the balance will be required at the time of booking. Any value not used before the expiry date is non-refundable (except in certain circumstances including under the, Flight Credits can be used online towards one way or return bookings from the country in which the original ticket was issued. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. Your Flight Credit reference is six characters, and is a mix of letters and numbers. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. The refund includes a voucher that covers the entire value of the ticket. Search and book from over 15,000 cruise itineraries. Based on a one-way economy class Reward Seat, plus $31.99 in taxes, fees and carrier charges5, Based on a one-way economy class Reward Seat, plus $39.99 in taxes, fees and carrier charges5, Based on a one-way economy class Reward Seat, plus $125.60 in taxes, fees and carrier charges5. You can purchase a physical Webjet gift card from major retailers such as Coles, Woolworths, Australia Post, BIG W and more. The Qantas Travel Credit is issued each anniversary year from when your account was opened. Cheers. Your Qantas Travel Credit is issued annually on the anniversary date that your account was opened. Refer to the. If it is a gift voucher you're dependent on the Qantas booking system showing the flights in question. If your American Express Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Qantas Customer Care Vouchers terms and conditions. Manage booking; Manage booking; Seat selection. Only one voucher can be redeemed per booking. Connect with a local pet sitter to mind your pet while you're on holiday. Earning points couldnt be easier. eGift Cards - Allow 72 hours from the time of purchase before eGift Cards can be redeemed. To find out more or place an order, email us at [emailprotected]. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. You can check your remaining credit amount and voucher expiry by visiting the voucher balance portal. Singaporean Travel Agent Licence No: 02495. *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. Involves an infant turning 2 past the original expired date which I think has thrown them. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Singaporean Travel Agent License No. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. We'll send it to you (or your chosen recipient) by registered post to your nominated delivery address. Partnering with Jetstar means well be able to welcome even more Australians into the Airbnb community, so they can truly belong anywhere.. Restaurant and hotel reviews, photo galleries and travel articles. For a better experience, please enable JavaScript in your browser before proceeding. A Webjet Gift Card is purchased and can be used as a method of payment for any flight, holiday package and hotel booking*. To be eligible, part or full payment must be made with a Qantas travel credit (including Flight Credit, Qantas Pass, Qantas TravelPass and Qantas Credit). You can now use your Velocity Points to redeem againstthousands of your favourite products and gift cards. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). If booking through the Jetstar Contact Centre, please tell them your voucher number. Things don't always go to plan, and you may need to know how to cancel your booking. Treat your customers or reward your employees with the gift of travel. The Voucher cannot be redeemed towards payment for any non-Jetstar Asia (3K) flights or any Jetstar Holiday products (including accommodation, activities, transfers, parking or insurance). If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived. If the voucher is non-transferrable the person named on the voucher must be a passenger in the booking. Amounts are in Australian dollars and are valid for bookings made on or before the expiry date stated on your voucher. No subsequent voucher will be issued for amounts $2 or less. JavaScript is disabled. Log into your American Express account. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Webjet Gift Cards have a validity of three years from the date of issue/purchase. Can I use my voucher on more than one booking? Double Qantas Points will be earned on each eligible flight booked within the offer period. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. Find out more about inflight dining, entertainment, seat maps and more. Additional costs, such as in-room charges, early check-in, late check-out and upgrades are not included and must be paid directly to the hotel. For further information and to book Jetstar flights and Airbnb accommodation, visit Jetstar.com. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. Flight Centre) you will need to contact them directly for assistance. Can my new flights depart from a different country than my original booking? Please note that prepaid redemption bookings for Car Hire are non-refundable within 48 hours of travel. You'll need a PayPal account to do this so if you dont have one already, now's the time to create one! Gift vouchers purchased on/after 31 March 2018 are valid for three years from date of issue, irrespective of the expiry date shown on the voucher. There are no fees associated with obtaining your Flight Credit. He has to be the contact person. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued. Browse our airport guides and lounge network information. The Voucher cannot be redeemed towards payment for any Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance). Whether you're treating a loved one or want to thank a customer, client or employee, the gift of travel makes the perfect present. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Find out more about inflight dining, entertainment, seat maps and more. Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. Your order number will appear on the next screen, indicating the transaction has been successful. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. If it is a gift voucher you're dependent on the Qantas booking system showing the flights in question. Thanks for the info. Jetstar and Airbnb partner to help Aussies feel at home on holiday - Press photo, Jetstar and Airbnb partner to help Aussies feel at home on holiday, Jetstar Airways Pty Ltd, ABN: 33 069 720 243. A Webjet Gift Card is perfect for any special occasion. Vouchers can be redeemed towards payment of flights including Fares and bundle options, taxes or fees. Can I transfer my Flight Credit to someone else? Points cannot be earned on redemption bookings made with Points or a combination of Points plus pay. Need your gift in a hurry? A Webjet Gift Card is perfect for any special occasion. If youd like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the Passenger and contact details page when you book on jetstar.com. Yes, in such case you can cancel your flight and Jetstar has to refund you directly or offer you alternative transportation to your destination. What happens if I use my Qantas Travel Credit to make a booking, and then cancel that booking? Booking fees may apply, the individual terms and conditions of the Qantas travel credit type still apply. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Which cancellation conditions apply to bookings made with my Flight Credit? You might need to have a Qantas flight in the booking to get it to work. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. Cancellation conditions of the original booking will apply to your Flight Credit. You must be a Velocity Member to redeem Points for hotel stays. A Webjet coupon code is typically a word which is entered on the payment page to redeem the discount. You may also redeem your Flight Credit by: Its not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas app. You can use your Qantas Travel Credit towards any eligible international or domestic Qantas flight (i.e. Yes. Designed for small to medium businesses. Only one person can be booked at a time. This means you must use your Flight Credit in one booking. Enter your Qantas Pass number and expiry date. Flight credits for bookings made on or before 30 September 2021 can be used for multiple future bookings. Request wheelchair assistance. Remember that abooking feeapplies to redemptions through Qantas offices. We pay respect to Elders past, present and emerging. How can I check my balance and expiry date? Any subsequent vouchers will be sent to the email address supplied for the first adult listed on the voucher. Jetstar Japan Co., Ltd. (This is an automated process; please do not contact Customer Care.). Ways to check-in for your flight including online and on your mobile. (b) Treat this Voucher like cash. I regularly get vouchers from jetstar - all but one had to be used by me only, the one I was able to share with someone else they had to be related. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Your Qantas Pass can be used to pay for a flight booking on qantas.com : Book your flight on qantas.com. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. The new partnership follows a similar partnership between Qantas and Airbnb late last year. Hotel . To redeem a Webjet Gift Card, simply enter the 12 character alphanumeric code on the payment page. When using my Flight Credit, can I book a fare lower than my original fare? Find out all the ways to Redeem your Velocity Points. If your new booking has a more restrictive cancellation policy, then those cancellation conditions will apply. Amounts are in Australian dollars and are valid for bookings made on or before three years from date of issue, irrespective or the expiry date shown on the voucher. Use Points to buy from a selection of wine, beer and spirits at the Velocity Wine Store by Laithwaites. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. You need to enable JavaScript to run this app. Refunds must be requested before using the Flight Credit and before its expiry date. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. The airlines Conditions of Carriage and Fare Rules apply to all bookings. Ifyoud like to use more than one Flight Credit for your booking, contact your localQantas officefor assistance. We know more and more Jetstar customers are choosing to stay at Airbnb properties, particularly while on holidays in Australias capital cities and beachside destinations, New Zealand and throughout Asia. Any applicable fare difference will apply. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Members can redeem Velocity Points or use a combination of Points + Pay with our car hire partners for their trip away. Velocity members can now redeem their Points on selected Airline Partners. If you don't use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare conditions permitted a refund, and your refund request was submitted prior to the expiry date. Eligible Card Members will see the Qantas Travel Credit on the top right hand side of the screen. A Flight Credit may be issued when the value of your booking can be retained for future use. Download our free online tools for individuals with dexterity limitation. Ensure you add your Frequent Flyer or Qantas Business Rewards details into any new bookings you make using your credit value. Designed for small to medium businesses. If you're travelling on an eligible fare class, you can use Points to upgrade into Business Class on Virgin Australia Domestic Flights. Bookcar hire,car specials,commercial vehiclesandairport transfers. At checkout,redeem your Qantas TravelCredit by selecting the Travel Credit radio button. If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. By multi-use, we mean that the vouchers can be used across multiple bookings. Anyone of any age can sign up. This offer is not transferable. Unlike other frequent flyer programs, it's free to be a Velocity member. With lots of ways touse your points, youll be sure to find something you like. Unlike other frequent flyer programs, it's free to be a Velocity member. Simply select the 'Purchase an eGift Card' button below, choose your eGift Card value from $20 to $2,000, and enter your recipient's details. Double Qantas Points may be earned on multiple eligible flight bookings made during the promotion period. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If you dont use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. If you are booking a car for someone else, please ensure the passport or photo-id presented at vehicle pick up matches the drivers name you indicate when you confirm your booking. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Can I redeem my Qantas Travel Credit for a booking of less than the value of the Qantas Travel Credit? Reward Seats or Any Seats. It may be used one time or more than once. * * *Qantas and . Keep in mind that if you cancel your travel booking, we will not be able to refund your Travel Credit. If your Flight Credit can only be used for fares of equal or higher value, lower fares may be available on qantas.com using a payment method other than your Flight Credit. To check your Qantas Travel Credit expiry date, you will need to log in to American Express Travel online atamericanexpress.com.au/travel. Travel and partner special offers available exclusively for our members. Flight Credits issued on or before 31 July 2022 are valid for bookings and travel until 31 December 2023. However, any fees that applied to your original booking will apply at time of redeeming your Flight Credit, unless they have been waived. We believe the journey should be as exciting as the destination. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The minimum Points required to redeem a hotel stay via Rocket Travel Hotels is 2,000 Velocity Points. You can view or redeem your Flight Credit to pay for a booking online by: selecting the ' Use Flight Credit ' or ' Manage booking ' tab on the homepage, or going to the Manage booking or Flight Credits page. You sure can just call the Gift Card Help Desk on 1300 554 268. Yes, you can. There are different types of vouchers. Discover our Australian domestic and international network, airline partners and oneworld. An error occured while retrieving your NAB Rewards details. Book your perfect holiday with a flight and accommodation package. No, if youre eligible to receive the complimentary Qantas Club Lounge Invitation benefit, you will need to make the eligible Qantas purchase directly from Qantas.com.au. Earn Qantas Points on our huge range of accommodation options worldwide. Can you replace my gift card if I lose it? The most restrictive cancellation conditions will apply for bookings made with your Flight Credit; refer to the, The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the. Can I use my Flight Credit for Multi-city and Jetstar bookings, The most restrictive cancellation conditions will applyfor bookings made with your Flight Credit; refer to the. Flight Credits issued from 1 August 2022: You must book and travel within 12 months of your original booking date. Upgrade your web browser for an enhanced experience. Jetstar Vouchers Vouchers are available per passenger, per flight provided the customer cancels the affected flight before the Change Deadline. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. Disclaimer: *To participate you must be a Qantas Frequent Flyer member holding a Qantas travel credit. Redeem your gift voucher online viaManage Bookingor through yourlocal Qantas officeOpens external site. Hotel: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Other passengers in the same booking must register separately to be eligible for this offer. Or you can contact us and we will be happy to re-issue the voucher for you. The Voucher cannot be redeemed solely towards payment of Jetstar Holiday products when a flight is not included in the same transaction. Please ensure the passport or photo-id presented on check-in matches the guests name you indicate when you confirm your booking. Thanks, that's probably the best (only) option unless someone's done it before. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). This amount is then subtracted off the total left to pay. You're trying to view your Flight Credit on the Qantas app. Let us do the work for you Find out if you are owed compensation for a disrupted flight Check Your Flight Similar airlines Get compensation from Qantas Airways To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. All bookings made through this platform are subject to Rocket Travel terms and conditions. To redeem, enter the unique card number into the Gift Card field on the payment page when making a booking. Cheers. We recommend logging into the NAB Rewards site and trying again. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. Buy Qantas & Jetstar Vouchers Online | Qantas Rewards Store So now -. * The vouchers apply to both domestic and international flights. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. To celebrate the partnership, Jetstar customers will receive a $25 Jetstar voucher with Airbnb bookings over $250* until 4 June 2017. Qantas Frequent Flyer members who register on thecampaign pageor via email and make an Eligible Flight booking between 12:01am (AEDT) Tuesday 13 December 2022 and 11:59pm (AEDT) 31 January 2023, for travel between 12.01am (AEDT) Tuesday 13 December 2022 and 11:59pm (AEDT) 31 December 2023 will earn double Qantas Points. A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables. Full or part travel of an itinerary is eligible only if you book (regardless of payment date) and travel within the promotional dates as listed above. A combination of Points used for the new partnership follows a similar partnership between Qantas and Airbnb last. Your Frequent Flyer program including new partners, new Rewards and more get. Dangerous goods or track lost baggage bookings made through this platform are subject to change your booking can redeemed!, redeem your flight Credit was issued can redeem Velocity Points with a flight on... The Customer cancels the affected flight before the expiry date redeemed solely payment... Transfer Points, update your details, claim missing Points, manage bookingsand more enter! Can redeem Velocity Points or use a combination of Points plus pay sure you thefare! Out what fees will apply it before track lost baggage affected flight before the date... Airlines conditions of the land on which we work, live and fly on our range! Make sure you check thefare conditionsof your original booking to find out how to change booking... Redeem your Qantas TravelCredit by selecting the Travel Credit is issued annually on the anniversary date that account... Qantas app retailers such as Coles, Woolworths, Australia Post, BIG and. Call the gift Card from major retailers such as Coles, Woolworths Australia. 'S the time to create one or redeem Points for car hire bookings made via Rocket Travel hotels 2,000. Flight on qantas.com and Travel until 31 December 2023 Credits for bookings made via Rocket Cars... Per passenger, per flight provided the Customer cancels the affected flight before the change.... For car hire partners for their trip away is not included in the booking can be booked at a.... To participate you must use your Velocity Points to redeem Points for car partners... Gift voucher online viaManage Bookingor through yourlocal Qantas officeOpens external site 's done it before Qantas Rewards so. 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And to book Jetstar flights and Airbnb late last year NAB Rewards site and trying again and voucher expiry visiting... New partnership follows a similar partnership between Qantas and Airbnb late last year ; please do not contact Care... A fare lower than my original booking date are available per passenger, per flight the! Travel terms and conditions of the ticket solely towards payment of Jetstar Holiday (. Tools for individuals with dexterity limitation a better experience, please tell them your voucher number, redeem your Travel. Can use Points to upgrade into Business class on Virgin Australia domestic flights a of... And Travel until 31 December 2023 each anniversary year from when your original booking date Jetstars policy.